Please be aware that you may experience shipping delays due to Covid-19
Both Domestic & International deliveries are currently experiencing delays outside of NSW of up to 7-14 days.
STANDARD SHIPPING IN AUSTRALIA
WE OFFER FREE AUS POST STANDARD SHIPPING on all orders.
Estimated shipping time is 2-12 business days depending on location.
We offer a flat rate of $10 for delivery with Express Post Australia wide, with an expected delivery time of 1-4 working days depending on location.
Please note - Express shipping is not overnight for Interstate customers. Usually delivery to states outside of NSW is 2-4 business days: even with express post. Only NSW customers will receive express post overnight. Please contact us for more info on express shipping times.
Shoe boxes and heavy/larger items may incur additional shipping fees or be sent only with standard post at our discretion.
In the very rare instance that your item is lost/stolen; Cupid & Beau is not responsible for items lost/stolen once delivered to your given address.
Please provide us with the best address for safe delivery
We are happy to contact Australia post if you are having issues with your parcel however we cannot guarantee that your item will be found or compensated in full.
INTERNATIONAL SHIPPING COSTS:
$20 for all International Orders.
$30 for Express International - Shipping time is usually 3-5 days.
(These delivery times are currently NOT accurate as we experience delays due to Covid -19)
You may be required to pay an additional amount for customs and duties.
Cupid & Beau is not responsible for any additional costs to your country.
Please be aware that we do not offer refunds on International returns.
We can offer credit note or exchange only.
Most orders within Australia will be received within 1-5 business days
Please allow up to 3-12 days for International orders.
All orders are sent via Australia Post within 48 hours of order placed.
Please email or call us if your order is of High Priority!
We will do our best to ensure you receive your order on time, in the fastest & most cost efficient way possible.
Please feel free to contact us if you would like a more accurate time of arrival for your order. (02) 69645080
Once your order has been shipped you will receive an email with your tracking number.
If you have any difficulties tracking your order please contact us via email or on (02) 69645080. We will be happy to track your order for you.