Cupid & Beau offers an easy, hassle free process for all change of mind orders.
If you are not completely happy with your order please return it to us for a refund (full priced & domestic items only), exchange or credit note. (minus shipping costs)
We will be able to assist you within the following guidelines;
- Item has not been worn, altered, washed or damaged.
- Item is in saleable condition, in original packaging with all swing tags still intact.
- Item is returned in a timely manner to ensure we have the item back instore within 7 days of delivery.
- Please notify us of the item you would like to refund, exchange or credit. We must be aware of your intention to return and we must approve your return BEFORE sending it to us. Please notify us via email or phone as soon as possible.
email - firstname.lastname@example.org
phone - (02) 69645080
- Once we are notified of your intent to return we will be able to give you the correct address to return your item along with an RA number.
- Please email us your return tracking number to avoid having shipping delays affect your refund or credit note process with us.
Yes we absolutely do ship worldwide! ; However, we are unable to offer refunds on any International returns. International returns will be subject to an exchange or credit note only.
SALE ITEMS & PROMO COUPON CODES
Items where our first time buyer code has been applied is eligible for refund within 7 days; however any other promotional code is not applicable for refund. We are able to offer a credit note or exchange only.
*Return Items must be received by Cupid & Beau within 7 days of your orders delivery date. If we do not receive them within this time frame we cannot approve return for refund. You will be eligible for an exchange or credit note only.
PLEASE NOTE- Cupid & Beau reserves the right to withhold any discounts including first time buyer discount on preorders and limited edition/in demand items.
Please choose carefully during sale time.
We cannot refund any sale items or orders with a promo code applied.
We will however; gladly assist with any exchange requests.
AFTERPAY & ZIPPAY
If you have used Afterpay or Zippay to purchase your order & you wish to return your item/s ; Please be aware that you will be eligible for a credit note only.
Unfortunately we cannot refund these sales.
NOTE- Due to our online customers having the inability to try on our products before purchase, our refund policy does not extend to our boutique. Exchange/credit note allowed instore only.